Please read these Terms and Conditions carefully before using the https://www.theheavenvilla.com

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

  1. The user may carefully read all the information on products and services as provided in relevant sections and also in “FAQ” and get a clear idea on how to order.
  2. In order to use the theheavenvilla.com, the user have accepted the following terms and conditions given below. We reserve the right to add, delete, alter or modify these terms and conditions at any time.
  3. All products are checked, screened and assured by the vendors to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.
  4. The prices and availability of products are subject to change without prior notice at the sole discretion of heavenvilla.
  5. Request for cancellations should be sent theheavenvilla@gmail.com within 24 hours of order placed.
  6. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.
  7. If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by heavenvilla for re-delivery shall be claimed from the user placing the order.
  8. Normally an order once placed cannot be canceled by the buyer. However, in a rare case of we accepting the cancellation request within 24 hours from the customer, he/she will have to bear the money transaction charges like bank charges, Exchange rate fluctuation etc.
  9. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein, he/she should seek clarifications from us through email and should wait for a written clarification before using the service
  10. Heavenvilla shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from Heavenvilla. Our normal delivery schedule is 7-10 business days.
  11. Heavenvilla does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
  12. Heavenvilla attempts to be as accurate as possible with its product descriptions. However, Heavenvilla does not warrant that product descriptions or other content of this site is completely accurate, complete, reliable, current, or error-free. Slight color variation of outfits is possible. If a product offered by Heavenvilla itself is not as described, your sole remedy as the customer is to return the item in its unused condition.
  13. All content included on www.theheavenvilla.com, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the property of Heavenvilla or its content suppliers and protected by India and international copyright laws.
  14. The User agrees to give accurate, authentic and true information. theheavenvilla.com reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, theheavenvilla.com has the right in its sole discretion to reject the registration and debar the user from using the services of theheavenvilla.com and / or other affiliated websites without prior intimation whatsoever.
  15. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  16. Heavenvilla shall not entertain any complaints after 3 days, once the order is delivered.
  17. All Bollywood products images are just for reference only, actual product color, fabrics and designs may vary slightly from original picture.
  18. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.